Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

 
To start a return, you can contact us at illuminatedhut@gmail.com.

Choose any carrier you prefer, print the portal packing slip, buy postage from that carrier, and keep tracking (plus insurance) until your credit is issued.

 Please note that returns will need to be sent to the following address:

Five Clothing Co. 

115 Woodstock SW, Calgary, AB, T2W5W3

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at illuminatedhut@gmail.com.

Every return is inspected. Missing, ineligible, or worn items can reduce or cancel credit. Credit adjustments for unselected or questionable items are issued only after the warehouse review.

We reserve the right to define, limit, refuse, and reject returns that show excessive wear, alteration, potential fraud, or other irregular activity

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.